We’re Hiring

TEAM coach (+ social media SUPPORT) - POSITION NOW OPEN

Our small but mighty team is growing once again and we can’t wait to have you join us as our Program Delivery Support! Interested? Keep reading!

POSITION: Team Coach

COMPANY: Amanda J Daley

REPORTING TO: Program Delivery Manager / CEO

LOCATION: Virtual but available during Australia business hours required

HOURS: Part time - initial short term contract with potential for ongoing full time work

POSITION OVERVIEW

The Team Coach works alongside Program Delivery Manager & CEO + ensure the entire Client Journey through AJD programs (paid + free trainings) are world-class experiences. They are required to do everything possible to support client success, engagement and satisfaction.

Suits someone who is hardworking, loves to coach/teach, provides rave-worthy client service, is highly organized and loves to work collaboratively to continually improve program delivery. They need to enjoy working on projects with groups as well as being self-motivated and have a strong sense of time and task management even when working independently.

Ideal candidate would be a graduate of UPswing Mastermind - who truly loves BOTH the coaching and the business/marketing side of the coaching world.

Our business prides itself on the impeccable delivery of our programs and the first-class experience that gives our clients and prospective clients. We are also committed to ensuring our clients experience solid outcomes during our programs and after their time with us - both in our paid client programs and free public programs.

This person comes to work every day, rolls up their sleeves and asks ‘How can I support our clients to have the BEST experience with us?’ ‘How could they get even better results?’

YOU’RE PERFECT FOR AMANDA J DALEY’S TEAM IF YOU:

Are highly organized and detail-oriented
Have good self-management skills - time and task management as well as proactively seeing work that needs to be done. Self-leadership to ensure tasks are done ahead of deadlines and without requiring micromanaging.
Are excellent at managing ongoing conversations with multiple people at once.
Can be empathetic with clients, yet firm with boundaries and payment queries.
Are proactive - always thinking one step ahead, willing to take initiative.
Have a strong ability to prioritise, balancing urgency and importance.
Take direction well and enjoy being part of a team.
Are an independent, self-starter who executes tasks on time, every time.
Have strong communication skills and willingness to take constructive feedback.
Are loyal, hardworking, and comfortable in a fast paced small-business environment where priorities can change quickly.
Are community-minded - building a feeling of belonging within groups.
Are tech and social media savvy and willing to learn the programs and apps used for our program delivery.
Have a generally good level of online business knowledge - this is an advantage to contribute to strategy for our advanced clients.

RESPONSIBILITIES

SUPPORT TO PAID CLIENTS + POTENTIAL CLIENTS (IN OUR FREE CHALLENGE GROUP)

Showing up daily in the Facebook Groups and email support to ensure the clients feel seen, supported and connected to the program and the team.
Provide a high-touch coaching experience for clients in all of our programs by becoming an expert in our strategies, attendly all weekly live coaching calls, tracking their progress, providing strategic feedback, and checking in with them.
Support existing + potential clients by answering their questions, resolving their issues, and building a relationship with them. The aim is to surprise and delight them.
Collecting and documenting testimonials

SOCIAL MEDIA SUPPORT:

Community engagement in our thriving group in our free facebook community + instagram account
Responding to client queries in facebook and instagram inboxes
Scheduling social media posts
Creating graphics in Canva
Repurposing of content
Editing videos
Basic copywriting

WANT TO KNOW MORE ABOUT AMANDA J DALEY AND OUR BUSINESS VALUES?