We’re Hiring

OPERATIONS CO-ORDINATOR - POSITION NOW OPEN

Our small but mighty team is growing once again and we can’t wait to have you join us as our Operations Co-ordinator! Interested? Keep reading!

POSITION: Operations Co-ordinator (Program Delivery focus + a side of Marketing)

COMPANY: Amanda J Daley

LOCATION: Virtual; Australian working hours

HOURS: 15 +/- hours per week (must be available Monday - Friday)

START DATE: January 2023 (training in Dec)

APPLICATIONS ACCEPTED THROUGH: 12 December 2022

POSITION OVERVIEW

Amanda J Daley is a leading business mentor for health coaches worldwide. The mission of AJD is to support wellness entrepreneurs and health coaches to get their work out into the world in a way that creates massive impact.

We are looking for an Operations Co-ordinator who will be responsible for the entire client journey within our company - beginning with assisting in enrolling new clients, onboarding new clients, and managing, coaching, and retaining existing clients. We are looking for someone who is ready to go “all-in” in with AJD and who will enjoy a long term role with our work family.

This role suits someone who is hardworking, provides rave-worthy client service, is highly organized, and loves to work collaboratively to continually improve program delivery.

Our business prides itself on the impeccable delivery of our programs and the first-class experience that we give our clients and prospective clients. We are also committed to ensuring our clients experience solid outcomes during and after their time with us.

The successful candidate will be excited to come to work every day, roll up their sleeves and ask ‘How can I support our clients to have the BEST experience with us?’ ‘How could they get even better results?’ ‘How can we improve and streamline our internal systems to provide more ease within the team while delivering a higher quality experience for our clients?’

The main focus of this role is on managing the operations + delivery of our client programs - however we are very interested to meet candidates with Online Marketing experience - as this is what we live and breathe as a company.

YOU’RE PERFECT FOR AMANDA J DALEY’S TEAM IF YOU:

You are a “people person” and enjoy offering your support to both clients an our team.
You handle all customer concerns professionally and would rarely need to escalate those issues to the CEO.
You are able to think strategically about getting client’ results while nurturing them up to the next level.
You have VERY high attention to detail, are extremely organized, and love to develop new systems and processes.
You have a great work ethic, mastered time management, and close the loop on every project.
You pride yourself on developing a personal relationship with existing clients so they feel exceptionally cared for.
You are community-minded - building a feeling of belonging within our client groups.
You have the ability to operate effectively and with grace under pressure.
You are solution-focused.
You have a strong ability to prioritise, balancing urgency and importance.
You have strong communication skills and a willingness to both give + receive constructive feedback.
You are loyal, hardworking, and comfortable in a fast-paced small-business environment where priorities can change quickly.
You are tech-savvy and willing to learn the programs and apps used for our program delivery and processes
You have experience with Thinkific or similar learning management systems.
You have a good level of online business knowledge and can contribute to strategic conversations within our team and utilise this knowledge when supporting clients
You are available to work daily, during Australian business hours (working 10 -15 hours weekly across 9am - 5pm)
You have flexibility to increase your hours during busy periods in the business (eg: program launches 2-3x per year)

RESPONSIBILITIES

CLIENTS AND PROGRAMS

Project management of the Programs Delivery tasks + associated team tasks.
Responsibility for onboarding new clients - including client support, payment support, and all tasks through the sales + onboarding process.
Managing the renewal process for clients continuing on inside the program / OR off-boarding clients in a timely manner and providing a smooth and positive experience.
Managing Team coaches and ensuring they are equipped to best support the clients as well through the Facebook groups and laser coaching support.
Provide a high-touch coaching experience for clients in our high ticket programs by becoming an expert in our strategies, attending (some of our) live coaching calls, tracking client progress, and checking in regularly with them.
Manage and support existing clients by answering their questions, resolving their issues, and building a relationship with them. The aim is to surprise and delight them.
Co-hosting (some of our) coaching calls with Amanda, supporting her and the clients on the calls as needed
Improve client retention by reviewing client experience and satisfaction, tracking when clients are eligible to move into a new program, and offering tailored support when clients are struggling or pulling away from the program.
Collating feedback and insights from customers and feeding it back to the marketing and projects teams.

OPERATIONS + PROGRAM DELIVERY

Reporting on client journey + all program delivery tasks to CEO weekly.
Maintain our airtable client base and ensure the Client Dashboards are up to date and organized.
Manage dates, commitments, communication etc. to ensure the monthly coaching schedules are organized and distributed to clients. Coordinate any guest mentor calls.
Make sure that all SOPs related to the Program, coaching strategies, and best practices are up to date and checked frequently.

SALES AND LAUNCH SUPPORT (during launch periods 2-3x a year)

Support the sales process by reviewing applications, preparing acceptance/denial emails, and answering questions from leads in the pipeline.
Email support to answer any questions from potential clients and applicants. Discovery session coordination and follow up as needed. Sales pages updates if needed.
Support across our social media, Facebook group, and email to ensure a positive experience for all participants of the launch and potential clients.
Support in maintaining launch documentation, reporting, and lead tracking throughout the launch process.

+ A SIDE OF MARKETING???

Do you have any of the following skills in Online Marketing? We’d love to hear about them
- Creating graphics in Canva,
- Basic video editing,
- Basic copywriting,
- Repurposing of content,
- Social posting,
- Basic/intermediate knowledge of ActiveCampaign or similar CRM,
- Preparation of slide decks + understanding of webinar strategy,
- Manage external partnerships for podcasts, summits and PR.

WANT TO KNOW MORE ABOUT AMANDA J DALEY AND OUR BUSINESS VALUES?